Entry Level Field Service Engineer - Engineering, NAT, ABB

Title: Field Service Engineer

Hour Rate: $31 - $35/ Hour

Location: Indianapolis - with travel around Indianapolis, and some national travel

Position Overview
We are one of the most well known medical organizations in the country. We manufacture and service machinery in laboratories and hospitals across the world. We seeking an entry level Field Service Engineer to join our team. The ideal candidate will be responsible for providing exceptional technical support and service for our advanced biomedical equipment, ensuring customer satisfaction and operational efficiency. You will work closely with clients to troubleshoot, maintain, and repair equipment while also offering training and guidance on proper use and best practices.

We are open to entry level candidates who have an engineering background and mindset. We want problem solvers who are curious. If you are the Ted Lasso of engineers we want to speak with you. This will be a client facing position, so being able to discuss problems and work in high stress environments while keeping a cool head is ideal. 

Key Responsibilities

• Install and configure biomedical equipment at customer locations.
• Conduct routine maintenance and emergency repairs on equipment.
• Provide technical support and troubleshooting assistance to clients on-site and remotely.
• Train customers on the operation and maintenance of their equipment.
• Collaborate with sales and supply chain teams to ensure timely delivery and installation of products.
• Document service activities and maintain accurate records in CRM systems.
• Develop and maintain strong relationships with customers through effective communication.
• Stay current with industry trends and advancements in biomedical technology.

Qualifications

• Bachelor's degree in Engineering or a related field.
• Proven experience as a Field Service Engineer in the biomedical industry, or a background in bioengineering, or a military background with an engineering focus while in the service.
• Willingness to learn NAT, ABB, and biomedical systems including Tecan Xpress Donal Pooling Systems.
• Excellent organizational and time management skills.
• Exceptional communication skills, both verbal and written.
• Military Service is a HUGE plus
• Ability to use CRM tools and managing customer relationships.
• Familiarity with immunohematology practices and technology.

Benefits

Vacation/PTO
 

Medical
 

Dental
 

Vision
 

401k
 

Bonus
 

For this position you must be currently authorized to work in the United States. We do not sponsor for this position.