REMOTE Enterprise SaaS Support Specialist - $70-$80k(WealthTech)

Providence, RI • New York, NY • Boston, MA • Jacksonville, FL • El Paso, TX

Full-time $70,000.00 - $80,000.00

Posted 09/24/2024

Permanently 100% Remote
Job Title: REMOTE Enterprise Software Support Specialist - $70-$80k (WealthTech)
Salary: $70k-$80k Base + Benefits, 401k
Requirements: Enterprise SaaS Customer Service Experience

We offer an intuitive web-based CRM for financial advisors.

Our CRM makes it incredibly easy for everyone from solo financial advisors to enterprise firms to manage their current book of business, and increase their sales.

Our software integrates with leading FinTech brands. It enables them to manage their book of business, streamline their workflow, and grow their practice.

We just closed our Series B for $30MM, have been in business since 2012, and have 52 employees.

We are REMOTE first and our team is distributed throughout the country.

Due to growth, we are actively hiring a REMOTE Enterprise Software Support Specialist with experience in the following:

- 4+ years experience in enterprise SaaS customer support/success

- Experience supporting large-scale enterprise software

- Strong understanding of enterprise infrastructure, APIs, cloud services, data migration, security, etc.
- Experience working with software integrations between systems

You will be the first point of contact when our enterprise customers are having issues.

This includes things like acting as a technical advisor, leading complex onboarding and/or integrations, product configurations across multiple teams, and troubleshooting/resolving technical issues

If you have this experience, please apply immediately. We are actively interviewing this week and next for this high profile position.

What You Will Be Doing

- Lead complex onboarding and/or integrations
- Assist with product configurations with multiple stakeholders and teams
- Troubleshoot and resolve technical issues

- Conduct tailored trainings and webinars as needed

What You Need for this Position

- 4+ years experience in enterprise SaaS customer support/success

- Experience supporting large-scale enterprise software

- Strong understanding of enterprise infrastructure, AOIs, cloud services, data migration, security, etc.
- Experience working with software integrations between systems

What's In It for You

-$50k- $70k + Benefits, 401k
- Permanently remote
- Equity
- Vacation/PTO
- Medical
- Dental
- Vision
- Bonus
- 401k

So, if you are a REMOTE Enterprise Software Support Specialist experience, please apply today!

Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Matt Abbasfard

Benefits

For this position you must be currently authorized to work in the United States. We do not sponsor for this position.

Additional ways to apply

Preferred Skills

Matt Abbasfard is recruiting for this position and the positions below.
Email me to apply for this position

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Job ID: MA5-1821139

Employees will receive paid leave to the extent required by state or local law. This job was first posted by CyberCoders on 09/24/2024 and applications will be accepted on an ongoing basis until the position is filled or closed.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.