Product Support Engineer (Ultra high precision instrumentation)
Location: Onsite in Madison, WI + 40% travel
Salary: Up to $100k
Requirements: 4+ years of field/application/product support for ultra-high precision instrumentation
Based out of Madison, WI we are a leading scientific research company that is part of a large global player that does nearly $6B in revenue annually of highly innovative electronic instruments and electromechanical devices.
We have over 17,000 employees spread across 30 countries and are well positioned in a highly competitive market to continue growing and dominating our space.
We are proud to boast a staff of highly educated and published Engineers and Scientists along with ex members of Thermo Fisher, Dover Corporation, Thales, Honeywell and GE as part of our leadership team.
This is a critical role in our company. Our product support team is the last line of support and truly serves as the face of our company to our high profile clients. If you're ready to take on major responsibility working with cutting edge instrumentation this is the job for you!
Top Reasons to Work with Us
Compensation: Up to $100k + 401(k) with 6% employer match
Work schedule: onsite, at customer sites and some WFH
Benefits: Top of the line medical/dental/vision + tuition reimbursement + PTO
Technology: We are a globally recognized leader in materials science and nanotechnology instrumentation
Stability: We are a 90 year-old, publicly traded global company with over 17,000 employees that does well over $6B in annual rev
Growth: Great room for individual as well as company growth!
What You Will Be Doing
As a Product Support Engineer you are not only the final line of support for customers, but also the face of our company!
After instruments are manufactured you will take full responsibility of the product; this includes testing the device, going out to customer facilities to assemble, calibrate, train and support them
During these trips you will work daily with our client's top users including accomplished scientists, CTOs, etc. to train them on how to use the instruments, make applicable modifications and propose innovative solutions.
As an integral member to our continious improvement efforts you will take feedback from our users for product modifications and work closely with our R&D team to introduce new ideas for enhancements.
Please be advised that this role involves 30-40% travel
What You Need for this Position
4+ years of experience with
- Product Support Engineering
- Experience Troubleshooting electrical, mechanical and pneumatic components
- Experience working with ultra high precision instrumentation
- Excellent communication skills and ability to present well in front of high level executives
Bonus points if you have experience with Nanotechnology or vacuum systems (ion pumps, ion gauges, turbomolecular pumps)
Benefits
$75k - $100k + 401(k) with 6% employer match
- Top of the line Health, Dental, Vision Insurance
- Generous PTO options
- WFH!
- Stock Options
- 401(k) with 6% employer match
- Team Building Events
- Continued education reimbursement
So, if you are a Field, Application or Support Engineer with experience supporting high precision instrumentation devices..
For this position you must be currently authorized to work in the United States. We do not sponsor for this position.
Email me to apply for this position